Where is my order?
If you purchased directly off our website Our site will automatically setup an account for you and your downloads will be under the tab “Your Downloads”. Your username will be your email address. Your password will be what you entered when you made your first purchase with us.
If you purchased a custom design We will have it in our order queue. Typically takes between 2 – 10 business days depending on the holiday or event season (March – June & Sept – Dec. are the big Texas events months). Best practice is to send us the design request as soon as you book the event. Our practice is that we typically look at the event date and try our best to get those to you two weeks in advance.
If you have not received your design call 469.844.1050 or email email@example.com.
What is an Event Ready PNG?
An event ready overlay template is a flattened PNG file created solely for that particular event. This is NOT an editable file that can be used over and over again.
See a design in you like but it’s not in your size or orientation? Here’s what to do…
Simply email us the request BEFORE purchasing the design on our website. After the request has been made we will add it to our website and send you the link.
If you have already purchased the design and make the request for a resize or an orientation change…we will make the redesign and place it on our site for re-purchase.
What is a PSD file?
A PSD is a Photoshop Document file that can be edited in any editor that can open a PSD file type. We do recommend Photoshop CC. The photography plan is just fine.
- File Types: .mp4,.wav, or .swf (Mirror Me)
- File Types: .png sequence
Turn Around Times
- Animations take a bit longer than static designs do. Please keep that in mind. We ask for 5 business days as a comfortable time period. Simple or small orders we can do within 2 -3 business days.
Animator’s Office Hours
- Our Animator is in office M-F 8:00 AM – 3:00 PM CST.
Our animated overlays are created in After Effects. We do try to add a master PSD file to allow for text or logo placements.
We create them equally at 16 png files.
Some of our animated overlays are made to be for effect purposes like a prop. You can add these to your other templates to give it a pop.
To decrease the size of the file after saving in photoshop we suggest using PNG compressing tool such as www.tinypng.com
How can I place a custom order?
We prefer you use our online system on located here.
If you have any questions or files to send please send them to firstname.lastname@example.org
Can I cancel my order?
A custom order yes. As long as we have not started on it.
A design off the website… No, once purchased you have the files. You have a digital product. This can not be returned. All sales are final. We sell digital files. We can not prove you opened the file and used it.
Can I get a refund on my order?
A custom order… yes. Only if we messed up the names or date. An invitation or documentation must be presented to obtain the refund/credit.
A design off the website… No, once purchased you have the files. You have a digital product. This can not be returned or refunded. All sales are final. We sell digital files. We can not prove you opened the file and used it.
How do I edit the template I purchased off the site?
You will need photoshop for all of our templates we sell on the site. There are some great tutorials on youtube if you would like to do it yourself.
We do offer to edit it for you for an extra $10 fee.
Do you accept any other form of payment vs PayPal.
On the website we do not. If you need/want to pay a different way you can contact Clay directly at 469.844.1050 or email@example.com and arrange another payment method. If you choose to do this your product will not be on the “Your downloads” page for future downloads.
Invoicing & Payments
Effective August 1, 2018. We will be sending an invoice as soon as the order is placed. As soon as the order is placed we will begin working on a proof.
Can I track my order?
Sure, just give us a call or email.
Which softwares do you support?
We support all major softwares other than Simple Booth and Luma Booth.
Trademarked and Licensed Themes.
We will not use any images that are trademarked, registered, or copyrighted without the proper license. This means we will NOT do Disney, Marvel, DC comics, Universal Studios, etc… However, we can mimic the style, colors, and close fonts of the theme you are requesting. To request for us to use Disney assets follow this link: https://www.disneystudiolicensing.com/
Revision & Editing Policy
- One (1) revision request per design.
- Upon first order request be sure to be as overly detailed as possible to avoid any revisions.
- Edits: Baseball rules. 3 strikes (edit requests) and your out (new design fee).
- Edits after final product is delivered. See Custom Design Pricing for editing fees.
Sales Tax will be applied to any resident of Texas.