Where is my order?
If you purchased directly off our website Our site will automatically setup an account for you and your downloads will be under the tab “Your Downloads”. Your username will be your email address. Your password will be what you entered when you made your first purchase with us.
If you purchased a custom design We will have it in our order queue. Typically takes between 2 – 10 business days depending on the holiday or event season (March – June & Sept – Dec. are the big Texas events months). Best practice is to send us the design request as soon as you book the event. Our practice is that we typically look at the event date and try our best to get those to you two weeks in advance.
If you have not received your design call 469.844.1050 or email firstname.lastname@example.org.
Proof Fees & Product Delivery
Proof fees are assessed only when a customer does not approve the product we deliver and cancels in partly or in full after work has been completed by our designers. This fee is 50% of the agreed project quote.
Due to the poor practices of some customers we will no longer deliver any finalized custom design product without payment in full.
All animation work will be charged half up front before we start on the animation and the remainder on delivery of final proof. The initial payment is non-refundable.
Best way to download my file?
From your Windows/Mac machine (Desktop or laptop). You can search all day or night on your phone and make purchases. From there you will need to move to your computer and download the files. Remember a phone can not extract a .zip folder.
What is an Event Ready PNG or MP4?
An event ready overlay template is a flattened PNG file created solely for that particular event. This is NOT an editable file that can be used over and over again. If you would like a photoshop version of your file please email a request to design@photoboothgraphics. We will invoice you for the difference.
See a design in you like but it’s not in your size or orientation? Here’s what to do…
Simply email us the request BEFORE purchasing the design on our website. After the request has been made we will add it to our website and send you the link.
If you have already purchased the design and make the request for a resize or an orientation change…we will make the redesign and place it on our site for re-purchase.
Requesting to edit a stock item from store.
Adding a logo, changing colors, translating to another language are some of the examples of edits we do on our stock items. We require that you purchase the original file from the store for licensing purposes. From there we will charge an additional edit fee. Contact us for more info.
What is a PSD file?
A PSD is a Photoshop Document file that can be edited in any editor that can open a PSD file type. We do recommend Photoshop CC. The photography plan is just fine.
- File Types: .mp4,.wav, or .swf (Mirror Me)
- File Types: .png sequence
Turn Around Times
- Animations take a bit longer than static designs do. Please keep that in mind. We ask for 5 business days as a comfortable time period. Simple or small orders we can do within 2 -3 business days.
Animator’s Office Hours
- Our Animator is in office M-F 8:00 AM – 3:00 PM CST.
Our animated overlays are created in After Effects. We do try to add a master PSD file to allow for text or logo placements.
We create them equally at 16 png files.
Some of our animated overlays are made to be for effect purposes like a prop. You can add these to your other templates to give it a pop.
To decrease the size of the file after saving in photoshop we suggest using PNG compressing tool such as www.tinypng.com
How can I place a custom order?
We prefer you use our online system on located here.
If you have any questions or files to send please send them to email@example.com
Can I cancel my order?
A custom order yes. As long as we have not started on it.
A design off the website… No, once purchased you have the files. You have a digital product. This can not be returned. All sales are final. We sell digital files. We can not prove you opened the file and used it.
Can I get a refund on my order?
A custom order… yes. Only if we messed up the names or date. An invitation or documentation must be presented to obtain the refund/credit. We do 99% of the time copy and paste directly from your email or form to avoid this.
A design off the website… No, once purchased you have the files. You have a digital product. This can not be returned or refunded. All sales are final. We sell digital files. We do show records on your portal that you have downloaded the files. We will check that before any refunds are given. The website should state ZERO (0) downloads. We can not prove you opened the file and used it.
As of Nov 1, 2019 we will no longer be using the refund button from PayPal. We will send you a paypal payment back or we will use another method of refunding.
How do I edit the template I purchased off the site?
You will need photoshop for all of our templates we sell on the site. There are some great tutorials on youtube if you would like to do it yourself.
We do offer to edit it for you for an additional fee.
Do you accept any other form of payment vs PayPal or Stripe?
On the website we do not. If you need/want to pay a different way you can contact Clay directly at 469.844.1050 or firstname.lastname@example.org and arrange another payment method. If you choose to do this your product will not be on the “Your downloads” page for future downloads.
Invoicing & Payments
Effective August 1, 2018. We will be sending an invoice as soon as the order is placed. As soon as the order is placed we will begin working on a proof. No order will be delivered until payment is complete.
Can I track my order?
Sure, just give us a call or email.
Which softwares do you support?
We support all major softwares and iPad apps.
Trademarked and Licensed Themes.
We will not use any images that are trademarked, registered, or copyrighted without the proper license. This means we will NOT do Disney, Marvel, DC comics, Universal Studios, etc… However, we can mimic the style, colors, and close fonts of the theme you are requesting. To request for us to use Disney assets follow this link: https://www.disneystudiolicensing.com/
Revision & Editing Policy
- One (1) complete change, if the initial draft didn’t meet the client’s vision.
- Upon first order request be sure to be as overly detailed as possible to avoid any revisions.
- Edits: Baseball rules. 3 strikes (edit requests) and you’re out (new design fee).
- Edits after final product is delivered. See Custom Design Pricing for editing fees.
Sales Tax will be applied to any resident of Texas.
Unless otherwise stated, content on this website can be used under the Creative Commons Licence Attribution Share Alike. Content from third party websites is subject to their own copyright, please refer to the site of origin for more information.