Where is my order?
If you purchased directly off our website Our site will automatically setup an account for you and your downloads will be under the tab "Your Downloads". Your username will be your email address. Your password will be what you entered when you made your first purchase with us.
If you purchased a custom design We will have it in our order queue. Typically takes between 2 - 5 business days depending on the holiday or season. Best practice is to send us the design request as soon as you book the event. If you have not received your design call 469.844.1050 or email firstname.lastname@example.org.
What is an Event Ready Template?
An event ready overlay template is a flattened PNG file created solely for that particular event. This is NOT an editable file that can be used over and over again.
What is a PSD file?
A PSD is a Photoshop Document file that can be edited in any editor that can open a PSD file type. We do recommend Photoshop CC. The photography plan is just fine.
- File Types: .mp4 or .swf (Mirror Me)
- File Types: .png sequence
- Animations take a bit longer than static designs do. Please keep that in mind. We ask for 5 business days as a comfortable time period. Simple or small orders we can do within 2 -3 business days.
- Our Animator is in office 8:00 AM - 3:00 PM CST.
How can I place a custom order?
We prefer you use our online system on located here.
If you have any questions or files to send please send them to email@example.com
Can I cancel my order?
A custom order yes. As long as we have not started on it.
A design off the website... No, once purchased you have the files. You have a digital product. This can not be returned. All sales are final. We sell digital files. We can not prove you opened the file and used it. If you purchased the wrong file please let us know.
How do I edit the template I purchased off the site?
You will need photoshop for all of our templates we sell on the site. There are some great tutorials on youtube if you would like to do it yourself.
We do offer to edit it for you for an extra $10 fee.
Do you accept any other form of payment vs PayPal.
On the website we do not. If you need/want to pay a different way you can contact Clay directly at 469.844.1050 or firstname.lastname@example.org and arrange another payment method. If you choose to do this your product will not be on the "Your downloads" page for future downloads.
Invoicing & Payments
Effective August 1, 2018. We will be sending an invoice as soon as the order is placed. As soon as the order is placed we will begin working on a proof.
Can I track my order?
Sure, just give us a call or email.
Which softwares do you support?
We support all major softwares other than simple booth.
Trademarked and Licensed Themes.
We will not use any images that are trademarked, registered, or copyrighted without the proper license. This means we will NOT do Disney, Marvel, DC comics, Universal Studios, etc... However, we can mimic the style, colors, and close fonts of the theme you are requesting. To request for us to use Disney assets follow this link: https://www.disneystudiolicensing.com/
- One (1) revision request per design.
- Upon first order request be sure to be as overly detailed as possible to avoid any revisions.
Sales Tax will be applied to any resident of Texas