Support

If you are having issues with a Photo Booth Graphics product please let us know. Please always send us an email or message and we will try to respond quickly no matter the time. support@photoboothgraphics.com

*All of our templates use photoshop to edit the layers & text items. We recommend the $10/mo Photography plan from www.photoshop.com

FYI We will only support PHOTO BOOTH GRAPHICS products. We will help with photoshop questions and how to edit our products only. If you need help with installing our products into apps/software contact your software/app’s tech support team. We do not work for the photo booth software companies. We are a third party art supplier. Effective 12.1.2019, we will no longer help out free of charge for boothers and their software. We will charge a $50 tech support session for every 30 minutes of time. If we have to log into your computer there will be another $25 connection fee.

Common Support Questions

Click on the link below

  • How to videos
  • How do I add my template to my software?
  • What are the photo coordinates of my template?
  • Downloading and editing my template purchase
  • How do I setup an Animated Screens in my software?
  • Which template works with my booth?
  • How do I setup animated buttons?
    As of 4.21.2021 animated buttons work with Curator and Snappic only.
    Curator use the old website to upload the buttons. https://curatorlive.com/login on page 3.
    Snappic upload the APNG to the experience section.
  • How do I setup an Animated Overlay in my software?
    Please check with your app developer for instructions. 
  • What license rights do I have with my purchase?
    (DO NOT RESALE, TRADE OR GIFT)
  • What if I am doing a white label job?
    As long as you are the main contractor for the event you can use the product with your white label (sub lease) contractor. Do not share the layered file with the sub leased company. This is licensed to your company and your company alone. Supply the subleased company with a finalized file. Screens and animated overlays will require a secondary purchase for the sublease company to be able to use them in their booths as they are finalized files from the purchase point.
  • How do I know which template to buy?
    When choosing a template from our site be sure to know your camera orientation. If you have a DSLR camera this is most important. Where as an iPad booth does not require a specific camera orientation. 
    Within the photo cutouts on our product displays you will notice a camera icon. These are hints for you to know which way your camera should be mounted in the booth to move forward with this template purchase. Typically a mirror booth will use a vertical or portrait camera orientation where as a traditional booth will use a horizontal or landscape camera orientation.
  • What if my template is not the right size?
    Depending on your software will determine the the resolution that the template should be. For example Darkroom, DSLRbooth, PBU, Curator, Fotomaster Mirror Me, and Snappic use 1200 x 1800 @ 300 dpi for a 4×6 or 600 x 1800 @300 dpi for a 2×6.
    If you are using Breeze or social booth you will need to know the resolution of the printer that you are using. Example the DNP RX-1HS is 1240 x 1844 @ 300 dpi for a 4×6 where as the Mitsubishi CPD70(7)DW for a 6×4 1864×1228 @ 300 dpi. 
  • Extract/Unzip Zipped Files in Windows
    1. Right-click the zipped folder saved to your computer.
    2. Choose “Extract All…” (an extraction wizard will begin).
    3. Click [Next >].
    4. Click [Browse…] and navigate to where you would like to save the files.
    5. Click [Next >].
    6. Click [Finish].
  • Easy color changes
    Depending on which layer you are changing depends on how to change the color.
  1. Let’s say you are changing a solid balloon from red to black. Right click on layer > select blending options > color or gradient overlay> pick your colors and click ok.
  2. If you are working with water color or glitter then you would add a hue/saturation layer and a clipping mask  .
  3. Text can be done the same way as 1 or you can use the text tool or properties tools from the window drop down menu. There will be a rectangular box with a color. Click on it and change away!

Contact Information

Email: custom@photoboothgraphics.com.
Facebook Message us at facebook.com/photoboothgraphics

If you are inquiring about pricing visit: photoboothgraphics.com/pricing

If you are placing an order use photoboothgraphics.com/custom

Email: support@photoboothgraphics.com

Store: 24/7, 365 days a year
Custom Design Offices: 

Monday – Thursday 9:00 am – 9:00 pm CST
Friday 9:00 am – 4:00 PM CST
Closed Saturday & Sunday (support only)
Except Major US Holidays

Submit a support ticket